Refund Policy

At CarDefiner, we want every customer to be satisfied with their Vehicle Digital PDF. Because our product is a digital document compiled and delivered on demand, our refund policy reflects the nature of digital goods.

Please read this policy carefully before placing an order. By completing a purchase, you acknowledge and accept the terms below.

Each Vehicle Digital PDF is a digital product that is compiled specifically for you upon order. Once the PDF has been generated and delivered to your email, the product is considered received and used.

Due to the instant nature of digital delivery, we are unable to offer refunds for orders where the Vehicle Digital PDF has been successfully delivered.

You may be eligible for a refund in the following circumstances: (1) your order was placed but no Vehicle Digital PDF was delivered to your email within 24 hours; (2) you were charged more than once for a single order; or (3) the delivered PDF is materially incorrect due to an error on our part.

Refund requests must be submitted to cardefiner@gmail.com within 14 days of your order and must include your order details and a clear explanation of the issue.

Approved refunds are processed back to your original payment method within 5 to 10 business days. The exact timing depends on your bank or card provider.

We will confirm receipt of your refund request within 48 hours and notify you of our decision as soon as possible.

Refunds will not be granted in the following cases: (1) the Vehicle Digital PDF was successfully delivered and you simply changed your mind; (2) the VIN or plate number you submitted was incorrect, leading to an inaccurate document; (3) you failed to check your spam or junk folder for the delivered email; or (4) the request is made after the 14-day window.

If you entered an incorrect VIN or plate number, please contact us promptly and we will do our best to assist, though a new order may be required.

To request a refund, email cardefiner@gmail.com with the subject line “Refund Request” and include your name, email address used at checkout, and the reason for your request.

Our support team will review your request and respond with a decision. We are committed to handling every request fairly and promptly.

If you experience any issue with your order, please contact us before requesting a refund — we are often able to resolve problems quickly. Reach our team at cardefiner@gmail.com.